ROSHAN SUBBA

Motivated Hospitality Professional | Hotel Operations & Guest Service Specialist

Darjeeling, IN.

About

Motivated and customer-focused hospitality professional with foundational Hotel Management training and hands-on industrial experience. Eager to leverage strong customer service and teamwork skills to deliver exceptional guest experiences, contributing effectively to a collaborative environment while upholding the highest standards of professionalism and service.

Work

Clarks Inn Suites

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Industrial Trainee

Raipur, Chhattisgarh, India

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Summary

Completed comprehensive industrial training across key hotel departments, gaining practical exposure to hospitality operations and enhancing guest service capabilities.

Highlights

Gained hands-on experience in diverse hotel operations, including Front Office, Food & Beverage, and Housekeeping, ensuring seamless guest services and operational efficiency.

Developed robust customer service skills by actively engaging with guests, addressing inquiries, and resolving minor issues to enhance overall satisfaction.

Collaborated effectively with cross-functional teams to support daily hotel functions, contributing to a harmonious and productive work environment.

Assisted in maintaining high service standards across various touchpoints, ensuring adherence to brand guidelines and promoting positive guest experiences.

Learned and applied best practices for maintaining cleanliness, hygiene, and safety protocols throughout the hotel premises, contributing to a secure environment for guests and staff.

Education

LIMS, Hotel Management Institute

Siliguri, West Bengal, India
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Diploma Hotel Management

West Bengal Council of Higher Secondary Education

West Bengal, India
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Higher Secondary Higher Secondary Education

West Bengal Board of Secondary Education

West Bengal, India
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Secondary Secondary Education

Languages

English

Hindi

Nepali

Skills

Customer Service

Guest Relations, Service Excellence, Guest Satisfaction, Problem-Solving, Active Listening.

Hospitality Operations

Hotel Operations, Front Office Operations, Housekeeping Support, Operational Procedures, Hygiene Standards.

Food & Beverage Service

F&B Service, Table Setup, Guest Dining Experience, Inventory Management (basic), Service Standards.

Teamwork and Collaboration

Cross-functional Collaboration, Team Support, Interdepartmental Communication, Collaborative Environment.

Adaptability and Flexibility

Dynamic Environments, Learning Agility, Situational Adaptability.

Professional Communication

Interpersonal Communication, Verbal Communication, Guest Communication, Professional Etiquette.

Work Ethic

Dedicated, Hardworking, Reliability, Attention to Detail.